Insights
Field notes from the rollout floor.
Plain English writing on Microsoft Copilot adoption, training that lands and the Microsoft 365 work that makes it all stick.
Featured · Copilot · 16 May 2026
Copilot Basic vs Premium: what people actually mean in Microsoft 365
A plain-English comparison of Microsoft 365 Copilot Chat and the paid Microsoft 365 Copilot licence, including what changes for work data, apps, agents and adoption.
Governance · 6 min read
Can I use Microsoft Copilot with client data?
A practical guide for professional services firms on using Microsoft Copilot with client data, including permissions, judgement, governance and rollout checks.
16 May 2026
Agents · 6 min read
Copilot Cowork, pay-as-you-go agents and what UK organisations need to know
A practical explanation of Copilot Cowork searches, Microsoft 365 Copilot Chat agents, pay-as-you-go billing and the rollout questions UK organisations should ask.
16 May 2026
Copilot · 7 min read
What AI models power Microsoft 365 Copilot?
A practical explanation of the AI models behind Microsoft 365 Copilot, why the answer changes over time and what leaders should actually care about.
16 May 2026
Adoption · 4 min read
Why Copilot training doesn't stick (and what does)
If your Copilot rollout has stalled three months in, you're not alone. Here's what we've learned about making training actually change how people work.
16 May 2026
Strategy · 3 min read
The Frontier Firm isn't a tool stack. It's a decision.
Microsoft has a name for the firms doing AI well. But becoming one is less about what you buy and more about what you commit to.
12 May 2026
Adoption · 3 min read
You've got Copilot. Here's the adoption gap nobody talks about.
The licence count looks fine. The training was delivered. So why is nobody using it? Three quiet failure modes I see in nearly every stalled Copilot rollout.
8 May 2026