The framework page describes a consultancy that came in for Automate support, building a Copilot Studio intake agent with a defined scope and a human review step, close to partner-led professional services work.
See the framework in practiceLocations / London
Hybrid adoption support for firms with busy senior teams.
Copilot training in London
We help London firms turn Microsoft 365 Copilot into everyday habits that fit partner-led decisions, client work and a hybrid week, leading with training and extending into governance and automation.
FiveForward delivers Microsoft Copilot training in London for partner-led firms, then the adoption, governance and automation around it, on site or online through Microsoft Teams, using its five-stage framework: Discover, Design, Enable, Automate and Embed.
London clients are usually professional services firms where partner time, client work and knowledge management all matter, and where the diary is the real constraint. Copilot has to fit around senior people who are client-facing and busy, not the other way round.
Training leads, delivered to fit a hybrid week: senior sessions in the room when they are worth the diary time, fee-earner and support-team training online. It broadens into governance for client-facing use and Power Platform or Copilot Studio work for the repeat internal processes that quietly consume senior time.
In a partner-led firm, a rollout stalls quietly. Licences go out, a session happens, and then client deadlines reassert themselves and the new habit never forms. Low usage, patchy confidence and training that never reached client work are the usual symptoms.
The FiveForward Framework gives London firms a route that respects partner time: discover where hours are lost, design a rollout around a hybrid week, enable people on real client work, automate the repeat internal processes and embed the habit through champions and office hours.
How a London rollout works
Five stages, framed for London teams.
Training is the lead, but it sits inside a wider method. Each stage can be a standalone piece of work or part of one programme.
01
Discover
We map where partner time, client work and knowledge management lose hours across your London teams, without a long internal programme.
02
Design
We shape a rollout that fits partner-led decisions and a hybrid week, with governance for client-facing use built in.
03
Enable
Senior workshops or training days run on site where they are worth the diary time, with fee-earner and support-team training online through Teams.
04
Automate
Repeat internal processes move to Power Automate or Copilot Studio so they stop pulling on senior time.
05
Embed
Champions, office hours and usage reviews turn early training into client-work habits that stick.
Who this suits
- Professional services firms where partner time, client work and knowledge management matter
- Leadership teams that want a practical Copilot plan before rolling it out across the firm
- Distributed teams that need online training, webinars and follow-up without pulling everyone into the same room
- Organisations that need a senior external advisor without a large consultancy engagement
Common work
- Copilot rollout reviews for partner-led firms
- Online Teams training and webinars for fee earners, support teams and operations
- Training programmes for fee earners, support teams and operations
- SharePoint readiness for Copilot grounding and permissions
- Power Platform and Copilot Studio work for repeat internal processes
Delivery is usually hybrid: senior workshops or training days on site where they are worth the diary time, with online Teams training and delivery work between sessions.
London is easy to reach by train, so on-site days are practical for the moments that need them: a partner briefing, a leadership alignment session or a hands-on training day where being together builds confidence.
Most of the programme runs online, which fits a hybrid week and avoids pulling fee earners off client work. The honest split is online for momentum and access, on site for the alignment and confidence that a call cannot quite deliver.
The point is not to run everything in person. It is to use the right format: online for momentum and access, on site for alignment, confidence and hands-on adoption work.
Proof and examples
Real examples, not local name-drops.
The examples below are anonymised and drawn from real engagements. We keep them non-specific to protect client confidentiality.
An accountancy practice automated letters of engagement from CRM data while keeping partner review in place, the kind of governed, senior-trusted automation that suits client-facing firms.
Read the document automation case studyCommon questions
Questions before you choose the next step.
Can FiveForward support London firms?
Yes. London engagements are usually hybrid, with senior workshops or training days on site and delivery work handled remotely between sessions.
How do you fit training around busy partners?
We keep on-site time to the sessions that need it, such as partner briefings and leadership alignment, and run fee-earner and support-team training online so client work is disrupted as little as possible.
Do you deliver online Copilot training?
Yes. We deliver live training through Microsoft Teams, run webinars for larger groups and use on-site time only where it adds real value.
Does the work go beyond training?
Yes. Training leads, but the same engagement can cover rollout reviews, governance for client-facing use and Power Platform or Copilot Studio automation.
What Copilot problems do firms usually need help with?
Common issues are partner confidence, data governance, SharePoint quality, low usage and training that has not translated into client-work habits.
How are engagements scoped?
Usually a short conversation, then a rollout review or discovery step, before a training plan shaped around a hybrid week.
Where to go next
Enable: training and support
Training for fee earners, support teams and operations, on site or online.
Automate: workflows and agents
Power Automate and Copilot Studio work for repeat internal processes.
Copilot for law firms
Sector guidance for controlled drafting, research and matter preparation.
Copilot for finance teams
Reporting packs, commentary and forecasting workflows.
Next step
Talk through the rollout you are planning.
A short, free consultation is enough to identify whether the next step is online Teams training, an on-site workshop, a Discover engagement, SharePoint work or automation.