Services / Embed
Service area
Keep the habits, support and improvement loop alive after launch.
Ongoing after launch
A named monthly engagement that answers two questions every team asks after go-live: how do we keep adoption alive once the launch energy fades, and how do we keep up as Copilot changes month to month.
Adoption fades without sustained attention, so the retainer runs on a monthly cadence with a three-month minimum, reviewed quarterly rather than a one-off project.
It is also where route two of the Design build decision continues, once the 90 days of support that come with training your team have ended.
Three-month minimum, reviewed quarterly
What's included
Larger organisations and multiple champion groups are scoped individually.
Embed keeps adoption alive after launch. The champions spotted in Discover are formalised here into a supported network, with a rhythm to help colleagues, office hours to bring questions to and a clearer view for leaders of what is improving.
This service area is about steady improvement. Useful AI habits need support, examples and review after the first workshop, and a way to keep up as Copilot changes.
Services in Embed
Ongoing help to keep Copilot useful after the launch moment has passed. We support teams with questions, blockers, refresher sessions and the next use cases worth developing.
Explore this service →What this helps with
Outcome
Copilot becomes part of working habits rather than another tool people tried once.
A Copilot champions programme helps adoption spread beyond the launch session. We support internal champions with training, coaching and practical resources so they can help colleagues use Copilot well. This gives the rollout a human layer, not just another announcement.
Explore this service →What this helps with
Outcome
A group of confident internal users who help others adopt Copilot in normal work.
Available here
Regular sessions where staff can bring real questions, failed prompts and awkward use cases. The aim is to help people at the moment they need support.
What this helps with
Outcome
People get support when they actually need it, not just during the launch workshop.
Available here
A useful set of reusable prompts based on the tasks your team actually does. This gives staff practical starting points rather than a blank box.
What this helps with
Outcome
Staff have practical examples they can reuse instead of starting from a blank box.
Available here
Practical support for improving Copilot, automation and agent use over time. The focus is on keeping useful work moving rather than creating a one-off launch.
What this helps with
Outcome
Your Microsoft 365 AI setup keeps improving instead of fading after the first rollout.
What we do next
Related service areas
Training that helps staff use Copilot in the Microsoft 365 apps they already work in.
A practical route from Copilot licences to confident everyday use.
The automation layer that lets Copilot agents and Microsoft 365 workflows act, not just answer.
Pricing
Ongoing support is scoped from your Discover roadmap, so you only commit to what keeps adoption moving.
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